The Founder's Brief: The Four Operations Roles
A short brief on the four operations roles every expert-led business needs, what each one costs, and how to pick the right first hire.
- Side by side comparison of EA, PM, CSM, and Ops Manager
- US vs offshore loaded cost benchmarks for each role
- A 4 question framework to pick your first hire
Why download it
Built to be used on Monday, not filed away.
01
Stop hiring the wrong role
Skip the $80k mistake of bringing on a PM when the leak was actually your inbox.
02
Cut hiring time in half
A scoped framework means fewer 'maybe' candidates and faster yes/no decisions.
03
Save 6 months of trial and error
The same playbook we use with 80+ expert-led founders — distilled into pages you can read in one coffee.
What's inside
2 pages. Zero filler.
Most expert-led founders hire a PM when they needed an EA. This brief lays out the four roles side by side so you can stop guessing and hire with conviction.
A peek inside
- "EA owns your time. PM owns delivery. CSM owns retention. Ops Manager owns the system."
- "Don't hire where the business 'should' be, hire where the leak is today."
- 01
Side by side comparison of EA, PM, CSM, and Ops Manager
- 02
US vs offshore loaded cost benchmarks for each role
- 03
A 4 question framework to pick your first hire
- 04
Red flags to screen for in interviews
Used by founders like you
Trusted by 80+ expert-led businesses.
"We were about to hire a $90k PM. This brief saved us — turns out we needed an EA. Hired one in 11 days, got our evenings back inside a month."
Julia Reyes
Founder, Northbound Studio
"Short, sharp, and zero fluff. I forwarded it to three other founders in my mastermind the same day."
Daniel Mwangi
Principal, Fractional CFO Group
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